Peter Urs Bender   Previous Page  |  Next Page

3. Emphasize Understanding

Focus foremost on making yourself understood. Do not try to
persuade and do not worry about proving that you are right
(Not yet, anyway). Be careful of your tone of voice and do not
lecture or condescend! No mature adult likes to be talked to
this way.

4. Obtain Feedback

Test to see if your presentation is taking your audience down
the right path. Find out if they understand you. If they do not,
stop and clarify what you mean. Try again and again if
necessary to illustrate your point.
     Be patient with your listeners. See things from their
point of view. It is not their fault if they do not understand you.
It just means that you did not communicate clearly.

5. Watch Your Emotional Tone

Here is one of the most peculiar conversational phenomena:
Have you ever noticed that two people may sound as if they
disagree even when they are saying the same thing? Some
individuals just like to argue. They do not really listen or
recognize when they are on the same side of an issue. Do not
allow argumentative tones and strong emotions to interfere
with your message.
     When communicating with people, whose emotions are
aroused, acknowledge as early as possible that you understand
and agree with what they are saying. Doing this will help calm
them so that your message can be heard.

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